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Why does the Waterbridge Plate Warmer cost  $67.99?
What is unique about the Waterbridge Plate Warmer? Where shall we begin?
How have you responded to the US exchange rate? Good question and one that is top of mind with Canadian consumers.
Return to top How is the Waterbridge Plate Warmer packaged? It's Beautiful!! We get great compliments for our packaging and presentation. Each plate warmer is carefully inspected, covered and packaged in an award-winning gift giving design that decoratively displays the beautiful fabric slipcover & includes a plastic zipper bag for safe storage, instructions, use and care guidelines and a registration card. Return to top What is unique about your service?
How do I use the Plate Warmer? Simply plug it in and starting from bottom (lower fold) gently put the plate in between the protective fold. For more than one plate, repeat, putting the remaining plate(s) in between the other fold(s). We suggest that you start using the plate warmer when you begin preparing your meal. Return to top How many plates can be heated
at one time?
 The Waterbridge Plate Warmer holds up to 15 plates. Simply nest the plates on top of each other in between the folds. For safety reasons, we recommend no more than 3 plates be nested on top of each other and placed in between each fold (5 folds x 3 plates each = 15 plates).
How long does it take to heat up the plates? It takes approximately 25 minutes to heat up 5 plates. The more plates, the longer it takes to heat up. Temperatures will vary. We suggest that you start using the plate warmer when you begin preparing your meal. Return to top How hot do the plates get hot? The arrived at temperature will vary depending upon the composition material of the plates, number of plates being heated, time allowed to heat the plates and outside room temperature. Within approximately 25 minutes plates will reach a comfortable hot temperature of up to150 degrees Fahrenheit or 66 degrees Centigrade. The more plates used, the longer it takes to heat up. Four thermostats in the plate warmer control the heat so that it does not exceed the stated temperatures. As heat resonates upwards through the plate and outwards to the rim, the center of the plate is very hot yet the rim of the plate remains comfortable enough to be picked up by hand. For safety reasons, we recommend that oven mitts be used when handling plates above room temperature. Return to top What size plates can be used with the Waterbridge Plate Warmer? The Waterbridge Plate Warmer is ideally suited to cover 11" (27 cm) plates however it will heat wider plates i.e.: charger plates. With larger plates, more of the outer circumference of the plate is exposed to room air therefore it will take a little longer to heat up. Return to top Can I warm up bowls and saucers? We recommend that the Waterbridge Plate Warmer only be used for heating plates. Please be careful as these types of dishes are not stable in the plate warmer and may take longer to heat up than plates. Return to top What type of plates should not be used in the Waterbridge Plate Warmer? Do not heat plastic, paper, wooden plates, and damaged or wet plates. Please refer to our operating and use & care instructions enclosed with each plate warmer. Return to top Where can the Waterbridge Plate Warmer be placed? The plate warmer safely sits on any table or counter top surface. Return to top What is the fabric slipcover made of? We use high quality heavy weight 100% cotton fabric from F.W. Schumacher with Waverly patterns, most of which are woven designs versus print patterns. Quality is not substituted for cost. Return to top How do I clean the fabric slipcover? Dry-clean only. Do not machine wash or dry the slipcover. The fabric slipcover is designed to fit snuggly over the heating pad. Any shrinkage of the slipcover will alter the fit and possible damage the appearance of the product. Return to top How much does shipping
cost? What are the voltages, amperages and watts? 120 Volts, 80 Watts, 60 Hz Return to top What countries can the Plate Warmer be operated in? We can custom order for importers in other countries. Please let us know your requirements
at sales@platewarmer.com. What type of guarantees do you provide? If you are not 100% satisfied with your Plate Warmer, simply email or call us within 60 days from date of purchase and we will gladly provide you with a full refund. Within this period if you do not like the slipcover pattern, upon request we will send you out a substitute slipcover once we have received back the original shipped slipcover in good order. Should your order not arrive in perfect condition, kindly notify us and we will make proper arrangements for a replacement. Return to top Do you provide free Gift Cards? Our pleasure! Tells us what you would like to say and to whom. We will include a hand written personalized card with an envelope. Return to top What credit cards do you accept? We accept Visa and MasterCard. Return to top How long does it take to process an order? It usually takes no more than 3 business days to process an order. If there are any delays, we will call or email you. Return to top How long does it take to receive
our order? Where are you located? We are located in Oakville, Ontario, Canada. Return to top Where do I find the operating and use & care instructions for the Waterbridge Plate Warmer? Each Waterbridge Plate Warmer is shipped with detailed safety operating and use & care instructions and a mail-in Registration card. Return to top What should I do with an older plate warmer I have had for many years? Good question. It's probably the same type of plate warmer that inspired us to manufacture the Waterbridge Plate Warmer. In early 1950's, the heating pad element was made in Brooklyn, New York and the heating wire inside these older heating pads was wrapped with a light grade of asbestos ...not safe by today's standards. We suggest that if you have an older plate warmer, it's time to make a change…for safety and performance. Return to top How long have you been making the Waterbridge Plate Warmer? We started manufacturing the Waterbridge Plate Warmer in the Spring of 1997 from our dining room… and it has been a labor of love. Our commitment is to provide you with the best Plate Warmer for heating your plates with unparalleled customer service. We are passionate about warmer plates and the Waterbridge Plate Warmer. This is what we do. Return to top Is your warranty greater than one year? Absolutely. We offer a ten-year limited liability warranty against any and all manufacture's defects. Simply give us a call, fax or email, let us know what has happened. We ask that you mail the complete Plate Warmer to us and we will inspect, repair or replace the heating element at no cost. Please be sure to read our operating and use & care instructions that are enclosed with each Plate Warmer. Return to top How long will the Waterbridge Plate Warmer last? A lifetime…with proper use and care. Return to top How can I be notified of new patterns or reminded to look at your site www.platewarmer.com at another time? It's easy. Just send us an email at info@platewarmer.com and let us know you would like to be notified of any new patterns or reminded to visit our site on a specified date. Return to top |
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